Refund policy
If for any reason you are dissatisfied with your merchandise, you may return it within 30 days of receipt for a replacement or refund of your full purchase cost less shipping and handling. Unless the product is defective or the return is a direct result of a FieldGuardian.com error, a restocking fee of 15% will be charged on all returned merchandise.(the 15% restock fee will be deducted from the full merchandise purchase cost). Returned products should be in their original condition and packaging and be shipped prepaid to FieldGuardian.com. We only refund the shipping costs if your return is due to the any of the following reasons:
- An incorrect item(s) was sent
- Item(s) arrived damaged
- Item(s) did not work because of a manufacturing defect
Please re-pack the product in its original packaging if available. Make sure to include all pieces of the product including instruction manuals and/or warranty information. Please address the package to the return address of the manufacturer that shipped the item(s) to you. To ensure your protection, please ship back using UPS, FedEx or US Mail Return Receipt Requested with insured service. This is to protect you in case the product is lost or damaged during shipping. Also, this allows you to be able to track your shipment. Farm Supply is not responsible for lost, misdirected or damaged shipments.
It can take up to 4 to 6 weeks to complete the processing of your return.